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Voice Technical Analyst

Salary £50k to £55k
Type Permanent
Location Chester
Sectors UK & Regional
Change Management & Technology
Job Reference UK2D/CBR/31808
Contact Charlotte Bradshaw
Date posted 10-06-2019

I am currently recruiting for a Voice Technical Analyst for one of my clients based in Chester. My client is looking for a VTA to join their Network Services team who provides Operations leadership including strategic/tactical direction for information technology and client and business area issues in the Network Services environment.
Role Responsibilities:
• Analyse and manage complex production issues
• Ensure timely decisions on resolutions/escalations to ensure business impacts are minimised
• Oversee the day to day performance of the company’s voice vendors
• Ensure appropriate network monitoring tools are in place and are effectively managed to assist in fault diagnostics
• Ensure Incident, Problem and Change Management procedures are adhered to
Skills and Experience Required:
• Senior operations experience supporting a major corporate network and voice infrastructure
• Good working knowledge of voice management platforms and tools
• Ability to follow incident, change and problem process
• Good knowledge of Voice products such as CUCM, Unity Connections, CDR Call Logging, CUAC
• Experience in troubleshooting complex problems in technologies such as SIP, H323, MGCP, ISDN30, QSIG
• ITIL accreditation
• Cisco Jabber
This is an excellent opportunity to join a fantastic company who are offering a competitive salary and exceptional benefits.

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Contact Charlotte about this job

AVP, Consultant