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Customer Engagement Manager

Salary Competitive
Type Permanent
Sector Sales & Marketing
Job Reference T6/GXS/32839
Contact Georgina Sell
Date posted 18-11-2019

One of the UK’s leading investment companies is looking for a Customer Engagement Manager to create and deliver the strategy for increasing customer engagement, loyalty and retention. The successful applicant will be based in their London office.

Key Responsibilities
• Set up an engagement programme for both new and old customers as well as an appropriate programme for potential future customers.
• Communicate with all internal and external resources to make sure the programme is used across the division as a whole giving training where necessary ahead of all campaigns.
• Set retention goals focusing particularly on month 1 cools and those that lapse in the first 3 months. Understand the feedback of these problems and give ideas how it can be avoided.
• Take control of all post-sale material and use every customer touch point to positively reinforce the companies brand and its products.
• Invent a loyalty scheme that adds value to both the customer and company; make use of internal sponsorship opportunities to make sure customers know who the company are and how they are different to competitors.

Key Requirements
• Experience in Marketing, strategic Marketing planning and branding is an advantage.
• Ability to manage complex tasks to a tight deadline is an advantage.
• Good understanding of regulation within financial services.
• Ability to deal with and influence senior stakeholders.
• Strong communicator and negotiator.
• Experience in leading projects and teams.
• A key eye for detail with a real focus on delivering quality.
• A degree or anything equivalent is favourable.

For more information or to hear about more opportunities in financial services please contact Georgina Sell on 0203 145 3338 or at

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Contact Georgina about this job

VP, Consultant