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Client Support Assistant

Daily Rate £9 to £11
Type Temporary / Interim
Location Manchester
Sectors Sales & Marketing
Job Reference UK2C/CXN/32807
Contact Christopher Neal
Date posted 09-10-2019

Broker Support Assistant – Manchester City Centre - £9-£11 per hour

We are working with a leading challenger bank based in Manchester City Centre who is looking for a Broker Support Assistant to join the team on an initial 3 month fixed term contract. If you have experience speaking with customers or clients over the phone and would like experience working with the fastest growing challenger bank in the UK then this position is for you.

As a Broker Support Assistant you support the Business Development Managers by delivering exceptional customer service to a new and existing broker base. To handle incoming calls, provide criteria information to brokers and transfer quality leads through to the relevant Business Development Manager. Providing exceptional service during all broker interactions – ensuring the end to end process is efficient, standards are met at all touch points and information is provided in a professional and effective manner.

The key responsibilities of the role are as follows:

- Dealing with inbound calls from mortgage brokers
- Registering the mortgage brokers accounts
- On boarding the mortgage broker to the Aldermore system - passing on information internally
- Checking status of existing cases

The key skills required for this role are:

- Ideally some mortgage experience – if not some FS/Banking – if not then must be able to pick mortgage terminology up quickly.
- Must be a ‘people person’ and enjoy talking on the phone – this is really important aspect of the role.

Working hours are 10-6pm or 9-5pm, full training will be given.

If you think you have the skills required and would like to apply, please submit your CV or contact Chris Neal at BRUIN Financial.

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Contact Christopher about this job

Associate, Consultant