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Customer Insight Specialist

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Salary Competitive
Type Permanent
Location London
Sector Sales & Marketing
Job Reference T6/CHR/31892
Contact Christopher Rolfe
Date posted 22-07-2019

One of our asset management clients is currently seeking a curious, smart and forward thinking insight specialist to join their offices in London. In this role, you will form part of our lean, multidisciplinary innovation team.

Key resposibilities:

• Responsible for distribution of customer insight programs that support various projects and/or business units to assess the desirability of ideas and present new opportunities.
• Responsible for observing the firm's competitors. Presenting consistent analysis to various stakeholders to use.
• Planning and running focus groups, 1-2-1 interviews, workshops and other qualitative research techniques. Experience in writing, programing and running online surveys. Fusing results into engaging playback reports.
• Understanding analytical systems, tools and ability to manipulate data into straightforward reports that highlight opportunities. Being able to demonstrate a pragmatic and flexible approach when presented with unfinished or unobtainable data sets.
• Working closely with Creative designers to present your findings in a compelling and engaging way. Communicate insights and impact to the rest of the business using existing internal comms systems and programs
• Responding to requests in a timely manner, recommending and advising on most appropriate research methods.

Key skills required:

• Several years of professional experience of qualitative research methods
• Quantitative insight methods are a bonus
• Excellent understanding of design thinking/human-centered design
• Excellent communication skills, written and oral
• Confident to work autonomously, work self-directed culture and navigate ambiguity
• Fluent English, other languages a bonus
• Understanding of investing, banking or insurance a bonus
• Able to travel to UK, Europe and Asia

For more information or to hear about more opportunities within financial services please contact Christopher Rolfe on 0203 145 3385 or at Christopher.Rolfe@bruinfinancial.com

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AVP, Consultant