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Customer Insight Specialist

Salary Competitive
Type Permanent
Location London
Sector Sales & Marketing
Job Reference T6/CHR/31892
Contact Christopher Rolfe
Date posted 22-07-2019

One of our asset management clients is currently seeking a curious, smart and forward thinking insight specialist to join their offices in London. In this role, you will form part of our lean, multidisciplinary innovation team.

Key resposibilities:

• Responsible for distribution of customer insight programs that support various projects and/or business units to assess the desirability of ideas and present new opportunities.
• Responsible for observing the firm's competitors. Presenting consistent analysis to various stakeholders to use.
• Planning and running focus groups, 1-2-1 interviews, workshops and other qualitative research techniques. Experience in writing, programing and running online surveys. Fusing results into engaging playback reports.
• Understanding analytical systems, tools and ability to manipulate data into straightforward reports that highlight opportunities. Being able to demonstrate a pragmatic and flexible approach when presented with unfinished or unobtainable data sets.
• Working closely with Creative designers to present your findings in a compelling and engaging way. Communicate insights and impact to the rest of the business using existing internal comms systems and programs
• Responding to requests in a timely manner, recommending and advising on most appropriate research methods.

Key skills required:

• Several years of professional experience of qualitative research methods
• Quantitative insight methods are a bonus
• Excellent understanding of design thinking/human-centered design
• Excellent communication skills, written and oral
• Confident to work autonomously, work self-directed culture and navigate ambiguity
• Fluent English, other languages a bonus
• Understanding of investing, banking or insurance a bonus
• Able to travel to UK, Europe and Asia

For more information or to hear about more opportunities within financial services please contact Christopher Rolfe on 0203 145 3385 or at

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Contact Christopher about this job

AVP, Consultant