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Client Communication Manager

Salary Competitive
Type Permanent
Location Bristol
Sector Pensions & Employee Benefits
Job Reference I1/VXA/32860
Contact Valery Balan
Date posted 16-10-2019

A prestigious financial services company based in Bristol has just opened up to the market a fantastic opportunity to join their diverse Client services team. They are looking for an individual who has experience in a client facing role and has the ability to manage both internal and external stakeholders. If these requirements match your profile, and you are looking for an opportunity to advance your career in a leading institution, apply now!

Key responsibilities
• Ensure that all events are properly planned and scheduled in with all areas across the business unit.
• Liaise with senior stakeholders and support them at meetings when necessary, making sure that all the relevant documentation and data is present and has been properly checked.
• Be the main point of contact for the clients providing them with the necessary information.
• Ensure that that all processes are correctly followed as previously arranged
• Be the point of contact for various teams when working on new schemes and mandates as well as keeping track of their progress.
• Form strong working relationships across the business in order to ensure that clients receive the best service possible.
• Resolve and escalate any client related or scheme specific issues.
• Find ways to improve the service provided to the stakeholders
• Keeping up to date with market changes and regulatory issues to ensure that the issues don’t impact client processes.

Skills Required
• Good knowledge and experience of DC product solutions.
• Previous experience from an operational background in a corporate client relationship management role.
• Working knowledge of DC scheme operational processes, controls and quality assurance.
• Ability to communicate effectively with senior stakeholders as well as managing their expectations
• Sophisticated data analysis skills
• Relevant Industry experience
• Appropriate qualifications are desirable

Ready to apply for this job? Apply Now

Contact Valery about this job

Associate, Consultant