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|Location||City of London|
Oversee the day to day business activities of your team and help strategize in order to achieve a superior client experience.
Support the development of the talent in you team.
Manage the delivery of client mandate and fund onboardings as well as change activities, including transitions, managed by your team
You will work with your team and various stakeholders to streamline business processes, develop scale and organisational discipline in how we execute
You will be an ambassador for client experience and having a positive impact on our business
You will sit on committees and forums to drive the client experience agenda as required
You will develop policies and procedures and ensure consistency in how we deliver and maintain central client records for regulatory and internal purposes to enable service definition, management information and regulatory reporting
You will ensure risks and issues are handled and monitored across the team in line with agreed policies and procedures and work on continuous improvement plans as required.
Experience leading teams
Experience working with various asset classes and delivering bespoke client arrangements
Proven project management skills and capabilities in complex environments
Experience with vendor management and negotiations
Ability to identify potential issues and escalate appropriately
Ability to negotiate through internal and client organizations for decisions and sign-off
Proven ability to lead process improvement efforts
Experience coordinating and directing cross-functional teams
If you think you have the skills required and would like to apply, please submit your CV or contact Jonathan Ross at BRUIN Financial (Jonathan.Ross@bruinfinancial.com)
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