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Collections Officer £NEG
An exciting opportunity has arisen to join a leading Financial Institution at their Lancashire office during an exciting period of growth. The Financial Services Organisation is seeking a Collections Officer to help with the management of early arrears, general customer service and to help support the recoveries and litigation manager.
This is an exciting time to join this company as there will be serious development opportunities for the right people.
Control cashflow arrears (1-14 days)
Prepare Arrears reports and communicate to the Recoveries & Litigation Manager
Develop knowledge of legal tools used in the collection of finance agreements
Maintain accurate Guardian customer records in respect of arrears cases (1-14 days)
Broker liaison for early arrears cases (1-14 days)
All Customer Service requirements in respect of arrears cases (1-14 days)
Checking of supplier invoices and HPI checks for early arrears cases (1-14 days)
Daily review of all HPI react notifications for keeper changes and taking the appropriate action(s)
Assist the Operations function, when required, regarding all other HPI react notifications
Review arrears cases with outstanding Asset Insurance renewal documentation until the asset is insured.
Maintain and provide high level administration support.
Maintain up to date computer records of Finance Agreements
Ensure that administration is in line with regulatory requirements and company expectations
Key skills / Experience:
Knowledge of the Asset Financing environment
Knowledge of Collection activities/process within a Financial Services environment
Excellent telephone manner
Numerate with analytical ability
Customer Service focused
Good with people at all levels
Ability to work under pressures whilst maintaining a positive mental attitude
If you think you have the skills required and would like to apply, please submit your CV or contact Chris Neal
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