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Senior Customer Service Representative

Salary £18k to £20k
Type Permanent
Location Chester
Sectors Operations
Sales & Marketing
Job Reference UK2C/jxl/28599
Contact Josh Littlemore
Date posted 13-04-2018

We have a fantastic opportunity to join our financial services client's offices based in Chester. As a Customer Service Representative you will be responsible for answering commercial cardholder’s telephone inquiries in accordance with established quality, revenue and productivity goals. The primary objective of the role is to provide a superior quality experience, adding value, and doing both as efficiently and effectively as possible.

The role:

o Handle a wide range of cardholder queries regarding the day-to-day running of their commercial card accounts in a multilingual contact centre environment
o Deal with calls from authorisation centres and merchants regarding the processing of transactions
o Handle more complicated cardholder queries and, where necessary, referring cardholders to supervisors
o Always ensure that responsibility is taken for resolving cardholder queries
o Maintain a high level of product knowledge and awareness of bank wide activities and issues
o Ensure that all calls are handled in an empathetic, positive and professional manner, and actioned in accordance with departmental policies and procedures
o Perform miscellaneous duties as assigned by management
o Utilise superior communication skills and knowledge of products, benefits and services to generate revenue and maximise account usage
o Ensure that all information transferred to and from the cardholder is recorded accurately, and that confidentiality is maintained in accordance with the FCA Regulations and Data Protection Act
o Be consistently focused on quality of work to ensure the correct balance between customer service and adherence to bank policies and procedures is maintained
o Update bank records in accordance with Data Protection requirements


You must be able to speak 3 languages; English and 2 others (German, French, Spanish, and/or Italian).
Can do attitude
Ideally degree educated

For any further information please contact Josh on 0161 697 3660.

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Contact Josh about this job

AVP, Consultant