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Client Experience Team Manager

Salary Competitive
Type Permanent
Location London
Sector Investment & Middle Office
Job Reference T8/SDK/31869
Contact Sophia Deen
Date posted 14-06-2019

We are seeking individuals from a Client Experience background who ideally have prior management experience. This is a fantastic opportunity with a top tier asset manager who are looking to build or develop a new team.

Key responsibilities;

- Designs, develops and oversees the functions in charge of business planning & client experience processes
- Stays abreast of industry and competitor news
- Manages oversight of UKPI complaints handling process and reporting
- Develops, implements, and monitors tactical and strategic plans for improving client experience

Key skills;

- Experience in a client services capacity focussing on retail funds
- Driven, motivated and resilient attitude
- Ability to work in a collaborative manner

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Contact Sophia about this job

AVP, Consultant