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Head of Client Operations, EMEA

Salary Competitive
Type Permanent
Location London
Sector Investment & Middle Office
Job Reference T8/KH/29107
Contact Kirsty Pineger
Date posted 19-06-2018

An exciting new opportunity has opened for a candidate has the capabilities of leading the Client Operations team and strategy that will service all of this company’s client in EMEA.

You will be working for an internationally renowned investments firm that has offices across the globe and a whole host of benefits for its employees.

The idea candidate will be one that has knowledge of Client Satisfaction, Operational Efficiency and Operational Economics experience. Your main role will be to ensure Client Satisfaction within an Client Operations department.


• Develop the operating model for their team and implement transformation. This will need to meet the local client’s needs whilst being consistent with global processes.
• It will cover the full servicing of our clients end to end, using influence to service the Client beyond their direct contact.
• Leading the CO EMEA team, developing stretch goals and performance indicators to drive results.
• Coaching and mentoring team members to ensure continuous improvement, and leading by example.
• Issue management and resolution – understanding client and stakeholder issues.
• Assist in key strategic initiatives in the region. Must be able to lead strategic projects and identify risks.
• Communicate and build relationships with other teams in the company.


• Relevant experience, including leading a Client Operations or Services team within an international financial services organisation.
• Strong academics including a BA degree
• Strong leadership skills
• Strong management skills, including project management skills
• A flexible attitude to change and progress
• Ability to influence others and strong communication skills
• Experience acting and thinking strategically

If you want to apply for this role please get in contact with Rose Dean at or on 02031453342

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Contact Kirsty about this job

Director, Investment & Middle Office