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IT Service Manager

Salary Competitive
Type Permanent
Location Manchester
Sectors Change Management & Technology
UK & Regional
Job Reference UK2D/CBR/34023
Contact Charlotte Bradshaw
Date posted 16-04-2020

I am working with a client in Manchester who due to growth in their technology department, are now seeking an IT Service Manager. The successful candidate will be responsible for helping to deliver a wide range of Service Improvement initiatives and ensure the smooth running of IT Services with increased focus on supplier management.
In addition to experienced IT Service Managers, this could be an opportunity for an accomplished and experienced lead member of an IT team with previous experience of external stakeholder management, looking to progress into a service management position. There is potential scope for this role to include limited line management duties in line with the responsibilities below, so candidates should ideally have an interest in and experience of line management.
•IT Supplier management, ensuring there is a framework in place to ensure appropriate engagement, and adherence to SLA, for existing solutions and new opportunities
•Carry out service meetings with suppliers in line with the framework, and progress actions and activities that will drive improvements
•Commercial management of a number of agreed suppliers, ensuring accurate input into budgeting process
•Management of Major Incidents and production of Major Incident Reports
•Problem Management and root cause analysis
•Steering a Change Advisory Board, risk assessment and approval of IT system changes
•Deputising for the Senior IT Services Manager and covering some responsibilities for the Service Desk Manager and peer IT Service Managers where required

Skills and Experience:

•IT Supplier Management experience
•An understanding of asset management and budgeting processes
•Experienced at managing Major Incidents
•Experience of acting within mature ITIL processes. A proven ability to implement and/or improve existing processes
•Evidence of commercial ability in negotiation and partnership with suppliers


•ITIL Certification
•Technical IT certification
•Line management experience

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Contact Charlotte about this job

AVP, Consultant