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|Sectors||Change Management & Technology
UK & Regional
I am currently recruiting for a Business Improvement Consultant to join are client in their Cardiff office. The purpose of the role is to work with local management to initiate process improvements to support the attainment of customer, service and commercial targets, using structured methodologies and project governance.
Manage, deliver and embed process improvement and change projects that have an impact on the companys Client & Customer Operations and which support the business strategies-including the planning, scheduling, controlling and reporting of project activities.
Define, re-engineer and analyse the companys Client & Customer Operations services and systems, ensuring details are fully documented and recommendations for business requirements, process improvements and changes to the area are captured.
Influence and obtain agreement to proceed with improvements from the appropriate Senior Managers, in accordance with the agreed company approach.
Project manage initiatives and events to agreed objectives and budget, whilst identifying issues/risks/dependencies that will impact the project deliverables and escalate as appropriate.
Use robust data to identify causes of failure, challenge processes and work with the business to act upon the analysis results to continuously improve process efficiency, cost effectiveness and quality of service.
Skills and Experience Required:
Good understanding of System Thinking methodology.
Good understanding of Lean business improvement activities.
Good knowledge of financial services market dynamics, regulatory and economic issues affecting the sector especially involving pensions products.
Good understanding of project management techniques and disciplines.
Previous experience of contributing to strategies for continuous improvement across a significantly sized business.
Experience of Stakeholder Management across all levels.
This is an exceptional opportunity to join a forward thinking business.
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