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Lead Business Change Analyst

Daily Rate Competitive
Type Temporary / Interim
Location Surrey
Sector Change Management & Technology
Job Reference T91/DXN/33308
Contact Diana Nit
Date posted 28-01-2020

Our client, a leading Asset Manager, is looking to hire a Lead Business Change Analyst to join their team based in London.
Key Responsibilities:
- To contribute/ lead the strategic bereavement proposition, customer journey’s and processes and customer engagement strategy
- To lead the complaints transformation including remediation and Governance
- Conduct business impact analysis and formulate proposal level work estimates and schedules
- Lead the vulnerable customer programme of work including gap analysis of existing state
Key Competencies:
- Demonstrable business change experience working directly as a Lead Process Analyst or Business Change Analyst
- Prior experience of the products used in the Pensions and Investments space
- Experience of working with Client Service, Operations and technology departments
- Strong communicative and interpersonal skills

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Contact Diana about this job

VP, Consultant