Client Service Manager – Pensions

Bruin Financial

Ref: 28946

Client Service Manager required to join a leading consultancy in their pensions team.


The Client Service Manger will be responsible for the delivery of exceptional client service through the cultivation and management of client relationships, managing the seamless delivery of high quality services to clients on time and within budget, across pension administration.


Daily duties will include;

· Developing relationships and familiarity with clients, as a key contact for your clients.

· Participating in client meetings, presenting and leading on Administration Service and Issues.

· Working with internal teams to manage service delivery, where issues arise, owning and managing the plan to conclusion.

· Employing existing solutions to enhance offering to clients and to solve service linked development areas.

· Identifying opportunities for generating change revenue within existing client contracts and facilitating the delivery of the change revenue.

· Supporting Retirement Consulting teams in the delivery of presentations to Trustee Boards

· Leveraging existing client relationships to identify opportunities for increasing profitability, scope and client retention.

· Utilising current relationships and contacts to identify market and competitor information to help shape client solutions.

· Supporting activities associated with both client retention and generating new business.


To apply for this role you will ideally have previous experience within UK Pensions administration, managing key client relationships within an Operations environment


Previous experience in a client facing environment including experience of managing service delivery relationships is desirable as is an ability to negotiate and positively influence the behaviours and decisions of others.


This is an excellent opportunity to be part of a growing Pensions Administration Team, where you will be supported by some dedicated colleagues and given great exposure to advance your career.+


If you think you have the skills required and would like to apply, please submit your CV or contact Jessica White at Bruin Financial.


Bruin recognises the positive value of diversity, and aims to promote equality and challenge unfair discrimination. As a champion of equal opportunity employment we welcome applications from all suitably qualified persons – men and women, people of all ages, sexual orientations, nationalities, religions and beliefs. We particularly encourage applications from women, disabled, and Black, Asian and minority ethnic candidates as these groups are underrepresented throughout the financial services industry. Our clients work with us because they value a diverse workforce, and subscribe to our shared principle that all appointments are made on merit and that ability to perform the job will be the primary consideration.

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