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Front Office Support Team Leader

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Salary Competitive
Type Permanent
Location City of London
Sector Projects & Change Management
Job Reference T9E/LPAR/27203
Contact Luke Rogers
Date posted 16-10-2017

A leading Asset Management client is looking for a Front Office Support team leader to head a dedicated Business Applications Team to support business as usual activity and future business initiatives. You will provide technical expertise for the team across front-office and Operations disciplines covering Equity, Fixed Income and Derivatives asset classes.

Responsibilities
• Ensure internal customers are able to make investment decisions & are able to execute and settle trades efficiently across our electronic trading environment.
• Troubleshoot day-to-day operational issues implementing long-term solutions which support the overall objective of reducing the number of incidents.
• Provide application support, enhancements and testing to agreed quality.
• In conjunction with other support areas and 3rd-parties provide agreed levels of systems availability.
• Determine training requirements, processes and procedures across support team to ensure service meets or exceeds our customers expectation.
• Interface effectively with other support teams and build relations with key IT users.
• Facilitate in the successful delivery of small projects into the production environment..
• Interact with internal and clients and BlackRock Solutions to serve as a local Aladdin helpdesk, managing expectations of service delivery, and provide superior customer service

Requirements
• Strong front office and operations support experience within the asset management business.
• Adaptability – in particular to manage and deliver support in the context of an evolving and changing organisation, addressing the ambiguity and conflicting demands that may result.
• An understanding of the UK asset management industry with experience of working with users from the front and middle office environments.
• Relationship management skills and an ability to engage with and gain confidence of others.
• Strong client service orientation
• Strong communication skills – written, pictorial, presentational and verbal.
• Highly motiva

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Assistant Vice President, Consultant