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Assistant Vice President, Consultant
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|Location||City of London|
|Sector||Projects & Change Management|
A leading Asset Management client is looking for a Front Office Support team leader to head a dedicated Business Applications Team to support business as usual activity and future business initiatives. You will provide technical expertise for the team across front-office and Operations disciplines covering Equity, Fixed Income and Derivatives asset classes.
Ensure internal customers are able to make investment decisions & are able to execute and settle trades efficiently across our electronic trading environment.
Troubleshoot day-to-day operational issues implementing long-term solutions which support the overall objective of reducing the number of incidents.
Provide application support, enhancements and testing to agreed quality.
In conjunction with other support areas and 3rd-parties provide agreed levels of systems availability.
Determine training requirements, processes and procedures across support team to ensure service meets or exceeds our customers expectation.
Interface effectively with other support teams and build relations with key IT users.
Facilitate in the successful delivery of small projects into the production environment..
Interact with internal and clients and BlackRock Solutions to serve as a local Aladdin helpdesk, managing expectations of service delivery, and provide superior customer service
Strong front office and operations support experience within the asset management business.
Adaptability in particular to manage and deliver support in the context of an evolving and changing organisation, addressing the ambiguity and conflicting demands that may result.
An understanding of the UK asset management industry with experience of working with users from the front and middle office environments.
Relationship management skills and an ability to engage with and gain confidence of others.
Strong client service orientation
Strong communication skills written, pictorial, presentational and verbal.
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