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|Location||City of London|
One of the largest banks in the world is seeking a Service Assurance Manager to join their team. Service Assurance is the most senior operational service contact accountable for overall client satisfaction. You will be responsible for the day to day management of all client engagements, ensuring service standards are met to analysis and review of issue tracking and data to enhance service delivery.
Act as an operational point of contact for coverage clients, proactively responding to clients requirements across multiple geographies.
Deliver operating models, products and services and analyses data/information to support decision making and solution modelling discussions.
Support the management and execution of all change events including large scale projects/programmes, regulatory and industry change, and client imposed change.
Execute the detailed client analysis based on KPI data, query logs, action logs, change logs, BAU information, client information, etc. to assess future requirements, interoperability opportunity, challenges and use this analysis to enhance the client partnership, service offering and performance.
SKILLS AND COMPETENCIES:
Degree qualified or equivalent qualification would be advantageous
Previous experience managing clients with a global footprint and high level of technical operational expertise would also be a plus
Excellent communication skills (oral, written and non-verbal) and ability to operate alongside senior leaders, functional leads.
Strong risk management acumen (identification and mitigation)
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